There are some known issues where Personal Capture cannot capture Display input properly at the native resolution for certain Retina Display models of Macbook Pro, Macbook Air, and iMac.
On the Macbook Air 11" Retina Display model, the native resolution is 1366x768. Personal capture does not support this resolution/ratio.
Workaround: Open System Preferences and change the screen resolution to something smaller (i.e., 1280x720).
On the Macbook Pro 15" Retina Display model, the native resolution is 2880x1880. Personal Capture does not support this resolution/ratio. Furthermore the Macbook Pro does not provide the ability to change screen resolution settings.
Workaround 1 (for Macbook Pro 15" Retina Display model): Use an External Monitor via the Macbook Pro Thunderbolt port.
Workaround 2 (for Macbook Pro 15" Retina Display model): Install a third-party application that allows you to select a different screen resolution. Echo360 has been successful testing with QuickRes, available at http://www.quickresapp.com. Install QuickRes and set the screen resolution below 2880 x 1880, then launch Personal Capture. If Display capture still shows issues or distortion, try a different resolution.
Personal Capture does not support the native resolution/ratio on iMacs with a Retina Display (21.5" 4K and 27" 5K models).
Configure your Audio/Video settings within Personal Capture to capture
at a Smaller Size rather than
at Actual Size.
Please see Configure Recording Devices for Personal Capture for Mac.
Personal Capture is designed to ensure that files it produces will play on a large range of devices (from mobile to desktop). To accomplish this, we scale the processed recordings down to 1280x720, in order to ease bandwidth and other viewing requirements for the end user. On the larger resolution Retina Display models, users may start experiencing quality issues when attempting to capture fine detail (like small text sizes), due to this built-in downscaling.
In addition to the workarounds listed above, we recommend that users increase their text size by making the following changes to their settings: