Using Personal Capture Mac on Retina Display Models

There are some known issues where Personal Capture cannot capture Display input properly at the native resolution for certain Retina Display models of Macbook Pro, Macbook Air, and iMac.

Personal Capture is designed to ensure that files it produces will play on a large range of devices (from mobile to desktop).  To accomplish this, we scale the processed recordings down to 1280x720, in order to ease bandwidth and other viewing requirements for the end user. On the larger resolution Retina Display models, users may start experiencing quality issues when attempting to capture fine detail (like small text sizes), due to this built-in downscaling.

In addition to the workarounds listed above, we recommend that users increase their text size by making the following changes to their settings:

  1. On the Mac, open System Preferences.
  2. Navigate to Display Preferences.
  3. Under Resolution Select Scaled.
    Mac display preferences screen for steps as described
  4. Select the Larger Text option.
  5. Click OK when prompted for confirmation
    confirmation dialog box for showing larger text on Mac as described