Some institutions create user accounts directly in Echo360, allowing users to register their accounts and establish their own logins to Echo360.
If you have a direct login to Echo360 (you log in through the Echo360 browser page) and ever need to change your Echo360 password, there are two methods to doing so:
If you access Echo360 through an institution portal or a learning management system (i.e., you do not log directly into Echo360 through the web page) see the section below on creating an Echo360 password.
The Account Settings page is located in the Settings menu, accessed by clicking the Settings icon located in the top right corner of the Echo360 window.
If you know your current password, use the below steps to change your Echo360 password.
If you do NOT know your current password, click the Forgot your password link on the login page. You will receive an email at the address for your account; click the link in the email and follow the instructions.
To change your password through the Account Settings page
Some institutions use a Learning Management System (LMS) such as Canvas or Moodle, or a single sign-on (SSO) authentication system such as PingOne. For these institutions, users are passed through to Echo360 using the external authentication, and do NOT log directly into Echo360.
For institutions using LMS or SSO for authentication, Echo360 does NOT maintain passwords for those users.
However, in order to use the external Echo360 applications such as the Mobile App, Personal Capture (PCAP), or the Windows PowerPoint Ribbon add-on, LMS users specifically must also establish a direct Echo360 login.
SSO users (who access Echo360 via a university portal or
other institution authorization) no longer need a separate Echo360 password
to use the Mobile Apps, Personal Capture, or Classroom Capture. Those
applications now pass SSO users through the institution login process
LMS users still need to establish an Echo360 login to use these applications, and the PowerPoint Ribbon add-on still requires an Echo360-specific login for both LMS and SSO users.
The password you create can be the same as or different from your LMS password, as long as it contains 8 characters. You will continue to use your LMS credentials for logging in through the LMS. Your Echo360 password, however, is used to access Echo360 directly, to use the Mobile App, Personal Capture, Classroom Capture (for ad-hoc recordings), or the PowerPoint Ribbon add-on.
To create a direct Echo360 password:
The email address for your account (shown in the user info section of the page) along with the password you just established is the login you will use for the Mobile App, Personal Capture, or the Windows PowerPoint Ribbon add-on. You still have only a single Echo360 account but you can now log in and authenticate directly in the platform itself, as well as through your institution's established authentication method.