Notice to Users:
This Echo360 online help site (help.echo360.org) is being replaced.
Feel free to begin using the new online resource center at support.echo360.com.
Please redirect any help links you may have configured to point to the resource center. This existing help site will be taken down at the end of January 2018.
While users can edit their own personal information in the system, you as the administrator will need to edit the user role or add and remove sections associated with a user.
Editing users begins opening the USERS page and finding the user(s) you want to edit. You can make changes to individual users, or bulk changes for a group of users.
If you are trying to edit a user with a cross-linked LMS account, see Resetting LMS Users for information and instructions.
You can also deactivate a user. This retains their information in the system, including analytics, but does not allow them to log in.
Do not deactivate system-generated anonymous users. Public access links to sections require the creation of anonymous users in the system, allowing non-registered users to "pose" as these users to view sections. Deactivating these users can restrict or eliminate public access to sections that should be available to non-registered users. If you see a user whose name or email address begins with "Anon-", that user is likely one of the anonymous users set up for public section link access.
To edit a single user
When finished, click SAVE.
For information on adding or editing section enrollments for a user, see Assigning Users to Sections.
Depending on the current status of the user, your other options will include Resend invite (for Invited status users), Make active (for currently Inactive users), and Make inactive (which retains user information in the system but does not allow user to log in).
IMPORTANT: You cannot deactivate a user if they are the primary instructor for any sections. You must assign a different instructor to those sections (and ideally their associated schedules) first. Similarly you cannot change the section role to Student for the primary instructor on a section.
There are a few functions you can perform on a group of users at once, including re-sending invites, bulk-role changes, or bulk-deactivation.
To bulk edit multiple user
Users will receive an email notifying them of their role change in the system.
VERY IMPORTANT!! The Role sliders identify which role(s) will be assigned to the selected users AS WELL AS which role(s) will be revoked. If the selected users currently have multiple roles, and you have enabled only one of the sliders, those users will have ONLY the selected role assigned. This also means that their enrollment in any courses as the other role-type is automatically revoked. This is stated in the confirmation message you receive.