Notice to Users:
This Echo360 online help site (help.echo360.org) is being replaced.
Feel free to begin using the new online resource center at support.echo360.com.
Please redirect any help links you may have configured to point to the resource center. This existing help site will be taken down at the end of January 2018.
All capture appliances default to using DHCP for network communications. You can, however, select Static IP as the network setting for any given device. This must be done on an individual device basis because, logically, you need to set the static IP address for each device to use.
You can set the Static IP address configuration when you first add it to a room, or you can update the device configuration after the device is added to a room. The below instructions apply AFTER the device has been added to a room.
ALTERNATELY, you can use the Network Menu on the front panel of the PRO or the Network Menu from the touch pad of the POD to change IP mode.
Be sure to enter all of the Static IP Address field information (as described below) or the device will revert to using DHCP.
Echo360 currently only supports IPv4 addresses for static IP network communication; IPv6 is not supported.
To change Network Settings for a capture appliance
Once the configuration has been applied to the device (this may take several minutes), the device should appear online and ready for capture. See Configuring Capture Appliances for any additional information needed.
The other input and configuration choices depend on the type of capture appliance assigned to that room. See Echo360 PRO Capture and Device Settings or SCHD Input and Device Settings or Echo360 POD Device and Capture Settings as appropriate.
Complete ALL Fields: Be advised that you MUST complete ALL fields in the Static IP Address network settings. If you do not, or any of the information you enter is not valid, the device configuration will revert to using DHCP after you click SAVE.