About the Front Panel of the Echo360 PRO

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The Buttons

The Status Screen

Device Messages

 

The front of the Echo360 PRO has a display panel as well as touch button controls, audio indicator lights (VU meter), a USB drive and a headphone jack (intended for monitoring audio levels and will always have the currently recording audio on it).

photo of front of PRO device

The Buttons

The touch buttons on the front of the PRO device allow you to control recordings, as well as provide navigation controls for the front panel menus described later on this page.

the control buttons on the front of the PRO device as described

 

Button

Description

Up / Down

Up button from PRO front panel   Down button from front of PRO

Can be used to move up or down through the menu options as well as to move forward or backward through a configurable field.

Also used to scroll through alphanumeric input options (press Enter to select the letter or number to change, then up and down buttons to scroll through selection options, then press Enter again to confirm your selection).

Enter

Enter button from front of PRO

Used for selection and confirmation. Use the Up/Down buttons to navigate to a selection, then press Enter to select it.

Back

Back button from front of PRO

Used to return to the previous screen/menu.

Home

Home button from front of PRO

Press at any time to return to the Home Menu.

Record/Pause

Record/Pause button from front of PRO

Used for capture control.

When the Record button is pressed to start an ad hoc capture, the PRO uses the inputs and quality selected for the One-Touch Profile in the Device configuration page in Echo360. The recording will continue for two hours, or until the stop button is pushed, or until five minutes before the next scheduled recording is slated to begin.

For more information, see One-Touch Product Group configuration and "What is the One-Touch Profile" in our FAQs topic.

LED Behavior

This button is backlit by an LED light that indicates the current recording state:

  • Solid White = Idle, Not recording
  • Solid Red = Recording
  • Flashing Red/Off = Paused
  • Flashing Red/White = Prerolling/Initializing recording.

Stop

Stop button from front of PRO

Used for capture control.

Push the Stop button when you are finished with the class or other session you wanted to record.

LED Behavior

This button is backlit by an LED that indicates the current recording state (in conjunction with the Record/Pause button described above):

  • Solid White = Idle, Not recording
  • Solid Blue = Recording, Paused, or in preroll/initializing recording (see Record button for state indicator)
  • Flashing Blue/Off = Stopping and finalizing recording.

The Status Screen

The Status Screen appears by default when the device is woken from a sleep state. Under most conditions, when the device is not in use (not currently recording, paused, or actively publishing), the display is off.  As soon as a user presses any button on the front panel, the display wakes and the Status Screen appears.

The Status Screen displays the following information:

Status screen of PRO device with sections and information as described

#

Section

Description

1

Date and time

The current local time of the device, in HH:MM:SS AM/PM  (i.e. 10:00:40 AM)

2

Recording state

IDLE - Default state of the device when no capture task or publishing task is occurring.  When the device is in this state, any action can be performed.

RECORDING - Device is currently recording. Below this state is a timer with information as follows:

  • For Ad Hoc Captures, indicates the "time remaining" based on a default ad hoc capture length of 2 hours.
  • For Scheduled Captures:
  • Displays the "Time Remaining", which counts the timer down from the length of the scheduled capture.
  • Displays an option to Extend capture by 5-minute increments (up to 1 hour). This requires confirmation by the user.

PAUSED - The recording is currently paused.

STOPPING - Device is stopping the recording. Below this state is a "time remaining" indicator that counts down while the device is finalizing the capture.

PRE-ROLLING - Indicates that the device is preparing to start recording.  The status is shown as follows:

  • For Ad Hoc Captures: Shown for a brief period while the device communicates with Echo360 prior to the start of the capture.
  • For Scheduled Captures: Shown for 5 minutes prior to the start of the capture. During this time, the user could select to start the capture early. This requires confirmation by the user.

INITIALIZING - This state appears while a Device Configuration file is being applied to the device. This status also appears briefly after initiating an ad hoc capture but before the pre-rolling status.

3

Status icons

Recording status - Shows one of the following icons to indicate the current recording.

  • Paused/Pre-Rolling:  status icon indicating paused recording 
  • Recording:   status icon indicating active recording
  • Idle/Stopping:  status icon indicating recording stopping or is idle

Echo360 connectivity - Indicates whether or not the device is currently connected to Echo360.

  • Connected  status icon indicating device is connected to ALP
  • Disconnected  status icon indicating no connection to ALP

The headphone icon appears when the headphone jack is in use.  status icon indicating heaphone jack in use

The recovery icon appears when the device is in recovery mode. status icon indicating device is in recovery mode
For more information, see the FAQs topic.

An animated arrow appears while the device is uploading a capture. status icon indicating capture is uploading

Device message codes E1 through E12 may also appear with the status icons.
See Device Messages section below for additional information.

4

Capture actions and info

Provides access to any pertinent actions that can be taken by a user depending on the current recording state. For example:

  • If the device is currently performing a scheduled recording, this section will show Extend capture as the action.
    User presses Enter then confirms to extend the capture by 5 minutes.

  • If the device is in pre-rolling state for a scheduled capture, this section will show Start Early as an action.
    User presses Enter then confirms to start the capture early.

When IDLE, this identifies the next scheduled capture (if applicable).

5

Channel 1 input/connection

What device connection the Channel 1 input is currently configured to capture.

If there is no active recording, this will read None.

6

Audio input/connection

What input the Audio input is currently configured to use.

If there is no active recording, this will read None.

7

Channel 2 input/connection

What input the Channel 2 input is currently configured to use.

If there is no active recording, this will read None.

 

Device Messages

The PRO will provide error-type messages in specific situations. The message text identified in the table below appears in lieu of a Recording Status in the status screen (as described for section 2 of the front panel above).

The message number (E1 through E12) appears in the status icons section (section 3 above) of the status screen. If the need arises to contact Technical Support, please provide the message code number when opening a support ticket.

Message displayed

What to do?

Oops! Something's wrong. Hold on while I fix it.

Wait at least 5 minutes, to give the device time to recover. If this message is still displayed after that time, power cycle the device (turn it off, wait 5 minutes, then turn it back on).

If the power cycle fails, try a device reset. Access the Administration menu and select Factory reset device.

IMPORTANT! A device reset erases all content on the device. You may want to attempt to recover the data on the PRO's internal drive prior to a reset.

If after these actions the device is still not functioning properly, please contact Technical Support.

Oops! Something's wrong. I need help. Please perform a factory reset.

Perform a Factory reset (through the Administration menu).

Yes, the device could reset itself, but a device reset automatically erases all content currently on the device. Requesting you manually reset the device allows you to try to recover any data on the PRO's internal drive prior to the reset.

This disk appears to be empty. Hold on while I set it up.

Even though this is an Error code, it's not necessarily an error message. It is perfectly normal to see this message while setting up the device.

Oops! Something's wrong. My disk is missing. Contact Echo360 support.

You can try to power cycle the device, but it's likely this message will result in requesting a replacement device if still under warranty through an RMA (Return Merchandise Authorization) . Please contact Technical Support.  

Oops! Something's wrong.

If this is the only message shown, there is nothing you or the device can do without technical assistance.

Run and save the built-in diagnostic report  (through the Administration menu) and send that information to Technical Support in order to open a support ticket.

 

 "Hold on while I fix it."  If you are upgrading a device and a message appears on start-up that includes, "Hold on while I fix it", the device may revert to a previous disk image. If there is no previous disk image, the device will reboot in recovery mode.