Notice to Users:
This Echo360 online help site (help.echo360.org) is being replaced.
Feel free to begin using the new online resource center at support.echo360.com.
Please redirect any help links you may have configured to point to the resource center. This existing help site will be taken down at the end of January 2018.
This topic addresses some of the more common tasks and questions surrounding the Echo360 PRO appliance.
Press Record. Then press Stop when you're done. That's it!
Be sure to press Stop when you're finished though; ad hoc recordings will run for 2 hours unless you stop it (or until the next scheduled recording is slated to begin).
The PRO device is already configured with a "One-Touch recording profile." If you trust this profile to capture the inputs you want, you don't have to do any more than that.
However, if you want to check or adjust the inputs that are being used:
The device will then display your Ping results.
The PRO allows for the ability to save an ad hoc capture as a .mp4 file to both a USB-connected device as well as to the internal SSD drive of the PRO.
To configure the dual-location save feature
The capture now resides as an .mp4 file on the USB drive.
The PRO provides the ability to recover (copy) the contents of the internal SSD to a USB-connected media device. You may want to perform this type of recovery prior to a factory reset of the device (device resets erase data from the device).
IMPORTANT! This is a bulk recovery process and should not be used to attempt to save an individual capture to USB.
Use an external drive instead of a flash/thumb drive: Because this is a bulk recovery process, we recommend that an external drive rather than a USB flash drive be used, in order to avoid any formatting or lack of space issues that may arise. FAT32 formatted USB drives will not accept files larger than 4GB; NTFS-formatted drives do not have this limitation.
If no USB or external drive is inserted, the operation will time out after 30 seconds.
Be Patient! Keep in mind this is a bulk recovery process and depending on the amount of content on the SSD, it can take several hours. The device will display a progress bar on the front panel during the process. You should not attempt to use the device for capturing during this time.
If the recovery results in an Error please contact Technical Support.
If you do NOT see the above-listed messages, indicating successful recovery, you may see one or more of the following messages:
Insufficient space. Please insert a drive with at least <size of used space on SSD> free.
If this message appears, the drive you have connected does not have enough space to receive all of the recovered files. You are also presented with the option to Recover the most recent <amount of free USB space>. This allows you to either find another USB drive to use for recovery, OR to instead just recover as many captures as will fit on the currently connected device, starting with the most recent captures and working backwards.
USB drive's file system prevents files larger than 4GB. Insert a new drive or:
This message can appear when the USB drive you are using has been FAT32-formatted, which has a 4GB file size limit. In this case you can attach a different (NTFS-formatted) USB drive or select the option to Recover, skipping large files.
No space on USB drive.
This message will appear if there is no space on the attached drive or the available drive space is not recognized (drive may need to be formatted).
Nothing to recover.
This message indicates that there is no data (or no recoverable data) on the PRO's internal SSD drive.
Either port can be used, but the USB port on the front of the device is the master port. Meaning that if there is a USB drive in both ports, the front will be used by default.
When the Record button is pressed on the front of the PRO to start an ad hoc capture, the pre-configured "One-touch profile" is applied to the capture. This is configured in the device configuration page in Echo360 and determines what inputs will be used for the capture.
Administrators can change the selections made for the One Touch Profile for any or all PRO devices. Alternately, users can use the menu options available through the front-panel display to change the capture inputs. If there are changes made, this is considered a Custom profile (see next FAQ) and applies ONLY to this capture. The one-touch profile is re-established as the default for the next time someone hits Record.
The Echo360 PRO allows for on-demand input configuration, which is applied only to the next capture (typically an ad hoc capture). Once the capture completes, the device returns to the One-Touch profile as the input capture default.
In order to customize the inputs used for a capture, enter the Recording menu, and use the Configure channel inputs instructions located at the top of this page. Once configured, the Recording menu shows Custom as the Profile.
After a recording has been captured using the custom profile, the device will automatically default back to the one-touch profile configured for use on the device configuration page (See What is the One-Touch Profile above).
Recovery mode will allow you to do a device reset or to access the Administration menu to run diagnostics (if the Admin menu has been configured to be not-accessible).
As an A/V technician or Administrator, an easy way to monitor audio is to plug a set of headphones into the front of the device. The headphone jack will always have the currently recording audio on it.
Although there is a 'Monitor Audio' selection under the Administration Menu, this is really only meant to listen to and tune the audio levels while the device is in IDLE mode. Also, keep in mind that the monitor audio menu will not change any settings during an active capture.
Typically, the Delcom light is plugged into a PC which then uses the Device Monitor Software to connect to the capture appliance, and control captures. However, you CAN plug the light directly into an Echo360 PRO device, and it will provide basic capture control as well as capture status monitoring. But when bypassing the software, there are limitations to the functionality available.
If your Delcom light is plugged directly into a USB port of an Echo360 PRO device:
The light can only be used to pause or resume a running capture.
You cannot initiate an ad hoc capture. This task can be done via the front panel of the PRO.
You cannot stop a capture in progress. Use the front panel of the PRO.
The light color/flash indicators for capture status use the default settings which are (any customization done via the software do not apply):
Once again, if you need full functional control of captures via the Delcom light, plug the light into a PC and install the device monitor software.