Echo360 POD FAQs and How To's

How-to...

Configure Channel inputs

Start an ad hoc recording

Ping the device

Save a Diagnostics Report

Save an ad hoc capture to USB-storage

Additional Notes:

Recover captures to USB storage

FAQs

Help! Which MAC address do I use to register the POD?

What is the One-Touch profile?

What is the Custom Profile?

What is 'Recovery Mode' and how should I use it?

Does the Capture Device API work with the Echo360 POD for integration with AMX/Crestron?

Do the Delcom USB lights work with the Echo360 POD?

Will the Echo360 POD support cameras via USB?

What is offered for physical security for the Echo360 POD?

How do I use the splitter functionality?

Why doesn't the POD documentation have a spreadsheet I can download with all of the supported resolutions?

Using a standalone microphone? Having problems with low audio and high noise?

 

How-to...

Configure Channel inputs

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Inputs to see what inputs are currently connected and available for use.
    inputs menu for POD for steps as described
  3. Return to the Home menu (swipe left to right).
  4. Tap Recording to open the recording menu option.
    Recording menu options on the POD for steps as described
  5. Tap Audio input, then select the preferred option.
    audio input source menu for POD for steps as described
  6. Return to the Recording menu (swipe left to right).
  7. Tap Ch 1 video input, then select the preferred option.
  8. Return to the Recording  menu (swipe left to right).
  9. Tap Ch 2 video input, then select the preferred option.

The selections you made should now appear across the bottom of the Status Screen (numbered 5, 6, 7 in the below figure).

Start an ad hoc recording

Tap the Record icon (shown on the Status screen image above). The Status screen appears by default on the touchscreen of the POD.

When you're done, tap Stop. That's it!

The POD device is already configured with a One-Touch recording profile. If you trust this profile to capture the inputs you want, Record and Stop are all you have to tap. However, you can use the instructions immediately above to check or change the inputs if you want to.

Ad hoc recordings are set by default to run for 2 hours once started (or until the next scheduled recording is slated to begin). So be sure to actually tap Stop when you are finished.

Ping the device

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Administration to open the Administration menu (if available).
    Administration menu of POD for steps as described
  3. Locate and then tap Ping.
  4. Tap the applicable Ping option.
    Ping menu for POD for steps as described
  5. If you select Ping custom address, enter the IP address you want to ping, then tap Enter.

The device displays your Ping results.

ping results for POD as described

Save a Diagnostics Report

  1. Swipe left-to-right from the status screen to show the Home menu.
  2. Tap Administration to open the Administration menu (if available).
    administration menu for POD for steps as described
  3. Tap Save Diagnostics Report.
    save diagnostics report options for POD for steps as described
  4. Insert a USB drive into the device, then select OK.

Save an ad hoc capture to USB-storage

The POD allows for the ability to save an ad hoc capture as a .mp4 file to both a USB-connected device as well as to the internal drive of the POD.

To configure the dual-location save feature

  1. Before starting the ad-hoc capture, navigate to the Recording menu on the touchscreen of the appliance.
  2. Navigate to the Copy media to USB option, and press Enter.
  3. Select Yes. This allows the next capture made by the device to be saved to the connected USB media.
    This option will return to the default of No after the capture has completed. See also the Additional Notes listed below.
  4. After the capture has completed, if one is not already present, the device will display the options, Please Insert USB drive and Press Home to Cancel.
    As indicated, pressing the Home button on the device cancels the save-to-USB action.
  5. Once the device has detected a USB drive, it will display (in this order):

 The capture now resides as an .mp4 file on the USB drive.

Additional Notes:

 

Recover captures to USB storage

The POD provides the ability to recover (copy) the contents of the internal hard drive to a USB-connected media device. You may want to perform this type of recovery prior to a factory reset of the device, because device resets will erase all data from the device drive.  

We strongly recommend that you use an NTFS-formatted, USB-attached external drive and NOT a thumb drive for this operation. Most thumb drives are FAT formatted and FAT32 formatted drives do not accept files larger than 4GB. NTFS-formatted drives do not have this limitation.

IMPORTANT! This is a bulk recovery process and should not be used to attempt to save an individual capture to USB.

To recover POD data to a USB drive

  1. From the Status screen swipe left-to-right to show the Home menu.
  2. Tap Administration (if available).
  3. Tap Recover data.
  4. If the USB drive has not yet been inserted, a Please insert USB drive message appears, along with a Cancel option.
    Tap Cancel to cancel the recovery operation; alternately you can swipe right to return to the Administration menu and cancel the operation.
    If no USB drive is detected in 30 seconds, the operation times out and is automatically cancelled.

Once the device has detected a USB drive, it will display the following messages (in this order):

  1. Preparing
  2. Ready to recover
    The screen then prompts you to start recovery. Tap Enter to confirm.
  3. Saving. Do not remove USB drive
  4. Finished. Please remove the USB drive

Be Patient! Keep in mind this is a bulk recovery process and depending on the amount of content on the hard drive, it can take several hours. The device will display a progress bar on the front panel during the process. You should not attempt to use the device for capturing during this time.

If the recovery results in an Error please contact Technical Support.

If you do NOT see the above-listed messages, indicating successful recovery, you may see one or more of the following messages:

FAQs

Help! Which MAC address do I use to register the POD?

The POD actually has two MAC addresses on it: one for wired ethernet and one for wifi connectivity.

The MAC address that ends in an EVEN number is used for wired ethernet connections and is the one we recommend you use for most situations.

The MAC address that ends in an ODD number is for wireless connectivity and can be used as a backup communication method if a wired connection is not available.

NOTE: The POD will not allow for live streamed captures when using a wireless connection.

What is the One-Touch profile?

When you tap Record on the touchscreen of the POD to start an ad hoc capture, the pre-configured "One-touch profile" is applied to the capture. This is configured on the device configuration page in Echo360 and determines what inputs will be used for the capture.

Administrators can change the selections made for the One Touch Profile for any or all POD devices. Alternately, users can use the menu options available through the front-panel display to change the capture inputs. If there are changes made, this is considered a Custom profile (see next FAQ) and applies ONLY to this capture. The one-touch profile is re-established as the default for the next time someone taps Record.

What is the Custom Profile?

The Echo360 POD allows for on-demand input configuration, to be applied to the next capture (typically an ad hoc capture). Once the capture completes, the device returns to the One-Touch profile as the capture default. See What is the One-Touch profile? immediately above.

In order to customize the inputs used for a capture, use procedure located in the Configure channel inputs section at the top of this page. Once configured, the Recording menu shows Custom as the Profile.

Recording menu for POD with custom profile shown as described

What is 'Recovery Mode' and how should I use it?

Recovery mode allows you to do perform a device reset, or to access the Administration menu to run diagnostics (if the current device configuration has disabled Admin menu access from the device).  

To use Recovery mode

  1. Restart the device by unplugging it and plugging it back in.
    During startup, a message appears instructing you to tap and hold the Recovery mode button in order to enter Recovery mode.
    press to enter recovery mode screen on startup of POD as described
  2. When finished, exit Recovery mode by restarting the device normally (unplug and plug it back in).

Does the Capture Device API work with the Echo360 POD for integration with AMX/Crestron?

The Echo360 POD does not support the Capture Device API or third party integration.

The POD is designed to be a stand-alone capture device deployed on the podium or desk of a basic classroom. The user can interface with the device directly via the touchscreen interface.  

Do the Delcom USB lights work with the Echo360 POD?

The Delcom USB light and Device Monitor software are not compatible with the Echo360 POD.  The Delcom USB light communicates via the Capture Device API, which is not supported by the POD.

Will the Echo360 POD support cameras via USB?

No, USB cameras are not be supported on the POD. You can use our Classroom Capture or Personal Capture software solutions to capture using USB-connected devices.

What is offered for physical security for the Echo360 POD?

Since the POD is not rack-mountable, the back of the POD contains a “Kensington lock” hook, allowing Administrators to lock the appliance down via a Kensington lock cable to deter theft.

How do I use the splitter functionality?

The Channel 1/Display ports on the back of the POD allow users to plug a computer into the pod (via HDMI cable), then out FROM the POD to a projector, again using an HDMI cable. This allows for both capture and classroom presentation of the display feed from the computer.

Understand that the POD's splitter passes through whatever resolution it receives.  If for some reason the source does not appear on the projector, it may be that the resolution that the POD is receiving (and passing through) is not compatible with the projector itself.  Because of this, we recommend that you use an actual HDMI signal rather than attempting to use an HDMI to VGA or DVI converter. While these may work, we cannot guarantee it.

Why doesn't the POD documentation have a spreadsheet I can download with all of the supported resolutions?

There is no spreadsheet for the POD because it supports all resolutions over HDMI from 640x480 to 1920x1080 (excluding 1920x1200, which is documented as being unsupported) so there’s no need to list them out individually. The SCHD and PRO had additional configuration options as well as more than one unsupported resolution, so a more detailed list was necessary for those devices.  If you are having trouble capturing a particular resolution (apart from 1920X1200), please contact Support for assistance.

Using a standalone microphone? Having problems with low audio and high noise?

The Microphone input Audio selection for the POD is intended for "passive" microphones that don’t have their own amplification. We increase the gain on the Microphone input in order to capture the audio, but this ends up amplifying other noise as well. For powered/wireless microphones (in essence, anything other than a cabled passive microphone) we recommend selecting Line-in for the Audio input (via the device configuration page), and increasing the gain level on the source.