Notice to Users:
This Echo360 online help site (help.echo360.org) is being replaced.
Feel free to begin using the new online resource center at support.echo360.com.
Please redirect any help links you may have configured to point to the resource center. This existing help site will be taken down at the end of January 2018.
The selections you made should now appear across the bottom of the Status Screen (numbered 5, 6, 7 in the below figure).
Tap the Record icon (shown on the Status screen image above). The Status screen appears by default on the touchscreen of the POD.
When you're done, tap Stop. That's it!
The POD device is already configured with a One-Touch recording profile. If you trust this profile to capture the inputs you want, Record and Stop are all you have to tap. However, you can use the instructions immediately above to check or change the inputs if you want to.
Ad hoc recordings are set by default to run for 2 hours once started (or until the next scheduled recording is slated to begin). So be sure to actually tap Stop when you are finished.
The device displays your Ping results.
The POD allows for the ability to save an ad hoc capture as a .mp4 file to both a USB-connected device as well as to the internal drive of the POD.
To configure the dual-location save feature
The capture now resides as an .mp4 file on the USB drive.
The POD provides the ability to recover (copy) the contents of the internal hard drive to a USB-connected media device. You may want to perform this type of recovery prior to a factory reset of the device, because device resets will erase all data from the device drive.
We strongly recommend that you use an NTFS-formatted, USB-attached external drive and NOT a thumb drive for this operation. Most thumb drives are FAT formatted and FAT32 formatted drives do not accept files larger than 4GB. NTFS-formatted drives do not have this limitation.
IMPORTANT! This is a bulk recovery process and should not be used to attempt to save an individual capture to USB.
To recover POD data to a USB drive
Once the device has detected a USB drive, it will display the following messages (in this order):
Be Patient! Keep in mind this is a bulk recovery process and depending on the amount of content on the hard drive, it can take several hours. The device will display a progress bar on the front panel during the process. You should not attempt to use the device for capturing during this time.
If the recovery results in an Error please contact Technical Support.
If you do NOT see the above-listed messages, indicating successful recovery, you may see one or more of the following messages:
Insufficient space. Please insert a drive with at least <size of used space on flash storage> free.
If this message appears, the drive you have connected does not have enough space to receive all of the recovered files. You are also presented with the option to Recover the most recent <amount of free USB space>. This allows you to either find another USB drive to use for recovery, OR to instead just recover as many captures as will fit on the currently connected device, starting with the most recent captures and working backwards.
USB drive's file system prevents files larger than 4GB. Insert a new drive or Recover, skipping large files.
This message can appear when the USB drive you are using has been FAT32-formatted, which has a 4GB file size limit. In this case, you can attach a different (NTFS-formatted) USB drive or select the option to Recover, skipping large files.
No space on USB drive.
This message will appear if there is no space on the attached drive or the available drive space is not recognized (drive may need to be formatted).
Nothing to recover.
This message indicates that there is no data (or no recoverable data) on the POD's internal SSD drive.
The POD actually has two MAC addresses on it: one for wired ethernet and one for wifi connectivity.
The MAC address that ends in an EVEN number is used for wired ethernet connections and is the one we recommend you use for most situations.
The MAC address that ends in an ODD number is for wireless connectivity and can be used as a backup communication method if a wired connection is not available.
NOTE: The POD will not allow for live streamed captures when using a wireless connection.
When you tap Record on the touchscreen of the POD to start an ad hoc capture, the pre-configured "One-touch profile" is applied to the capture. This is configured on the device configuration page in Echo360 and determines what inputs will be used for the capture.
Administrators can change the selections made for the One Touch Profile for any or all POD devices. Alternately, users can use the menu options available through the front-panel display to change the capture inputs. If there are changes made, this is considered a Custom profile (see next FAQ) and applies ONLY to this capture. The one-touch profile is re-established as the default for the next time someone taps Record.
The Echo360 POD allows for on-demand input configuration, to be applied to the next capture (typically an ad hoc capture). Once the capture completes, the device returns to the One-Touch profile as the capture default. See What is the One-Touch profile? immediately above.
In order to customize the inputs used for a capture, use procedure located in the Configure channel inputs section at the top of this page. Once configured, the Recording menu shows Custom as the Profile.
Recovery mode allows you to do perform a device reset, or to access the Administration menu to run diagnostics (if the current device configuration has disabled Admin menu access from the device).
To use Recovery mode
YES! The Echo360 POD does support the Capture Device API and third party integration.
Typically, the Delcom light is plugged into a PC which then uses the Device Monitor Software to connect to the capture appliance, and control captures. However, you CAN plug the light directly into an Echo360 POD device, and it will provide basic capture control as well as capture status monitoring. But when bypassing the software, there are limitations to the functionality available.
If your Delcom light is plugged directly into a USB port of an Echo360 PRO or Echo360 POD device:
The light can only be used to pause or resume a running capture.
You cannot initiate an ad hoc capture. This tasks can be done via the touchscreen of the POD.
You cannot stop a capture in progress. Use the touchscreen of the POD.
The light color/flash indicators for capture status use the default settings which are (any customization done via the software do not apply):
Once again, if you need full functional control of captures via the Delcom light, plug the light into a PC and install the device monitor software.
No, USB cameras are not be supported on the POD. You can use our Classroom Capture or Personal Capture software solutions to capture using USB-connected devices.
Since the POD is not rack-mountable, the back of the POD contains a “Kensington lock” hook, allowing Administrators to lock the appliance down via a Kensington lock cable to deter theft.
The Channel 1/Display ports on the back of the POD allow users to plug a computer into the pod (via HDMI cable), then out FROM the POD to a projector, again using an HDMI cable. This allows for both capture and classroom presentation of the display feed from the computer.
Understand that the POD's splitter passes through whatever resolution it receives. If for some reason the source does not appear on the projector, it may be that the resolution that the POD is receiving (and passing through) is not compatible with the projector itself. Because of this, we recommend that you use an actual HDMI signal rather than attempting to use an HDMI to VGA or DVI converter. While these may work, we cannot guarantee it.
There is no spreadsheet for the POD because it supports all resolutions over HDMI from 640x480 to 1920x1080 (excluding 1920x1200, which is documented as being unsupported) so there’s no need to list them out individually. The SCHD and PRO had additional configuration options as well as more than one unsupported resolution, so a more detailed list was necessary for those devices. If you are having trouble capturing a particular resolution (apart from 1920X1200), please contact Support for assistance.
The Microphone input Audio selection for the POD is intended for "passive" microphones that don’t have their own amplification. We increase the gain on the Microphone input in order to capture the audio, but this ends up amplifying other noise as well. For powered/wireless microphones (in essence, anything other than a cabled passive microphone) we recommend selecting Line-in for the Audio input (via the device configuration page), and increasing the gain level on the source.