Configuring Closed Captioning

Configure closed captioning in Echo360

Apply captioning to scheduled captures

Closed captioning is the process of transcribing audio/video from captured material and presenting the transcribed text in a readable format for end users during playback. Originally developed as an aid for the hearing-impaired, it is also useful for reinforcing lesson materials for all students.

The capture material (audio/video) is sent to a transcription and captioning service and then retrieved by the platform to integrate with the capture material.

BEFORE you can enable closed captioning in Echo360, you must set up an account with your captioning provider. Echo360 currently supports: Cielo24: www.cielo24.com; 3Play Media: www.3playmedia.com; and AST (Automated Sync Technologies): https://www.brightcove.com/en/partners/automatic-sync-technologies.

If you have configured a closed captioning provider but no longer wish to use it, you can turn the closed captioning feature off for the institution. This still allows for captions to be manually uploaded if appropriate.

Configure closed captioning in Echo360

Once an account is established with your captioning provider, they will provide the necessary information and authentication values needed to configure closed captioning in Echo360.

To configure closed captioning

  1. Log on as administrator.
  2. Select the Settings icon in upper-right of the screen.
  3. From the Settings menu, select Configurations.
  4. From the left panel, select Closed captioning.
  5. Use the drop-down list to select the provider you are using.
  6. Configure the options as requested, including the secure communication values given to you by the captioning provider. These may include entering a Username and API Key or the API Key and Secret.
  7. Select the turnaround time and if applicable, accuracy selections appropriate to the service agreement you have with the captioning provider.
  8. When finished, click SAVE.
    closed captioning configuration page for steps as described

Apply captioning to scheduled captures

Closed captioning can be applied to individual captures or to all captures in a scheduled series, such as for a section. Closed Captioning is enabled through the capture options.

You can also have captions applied to captures after they have been processed, or you can have a captioned capture reprocessed.

To apply captioning to scheduled section captures

  1. From the main menu, click COURSES.
  2. Find the course containing the sections with captures you want to caption.
  3. Expand the course to show the sections.
  4. Click the calendar icon to view the current capture schedule for the section.
  5. Expand the Options section of the capture configuration dialog box.
  6. Enable the Closed Captioning slider.

    NOTE: This option will not appear if closed captioning is not configured for your institution.

  7. Click SAVE.

To apply captioning to an individual capture

  1. From the main menu, click CAPTURES then click SCHEDULED.
  2. Find the scheduled capture you want to caption and hover over it to show the menu arrow in the upper-right corner of the capture block.
  3. Select Edit.
  4. Expand the Options section of the capture configuration dialog box.
  5. Enable the Closed Captioning slider.

    NOTE: This option will not appear if closed captioning is not configured for your institution.

  6. Click SAVE.

To apply captioning to a capture after processing

  1. From the main menu, click CAPTURES then click COMPLETE.
  2. Find the completed capture you want to caption and click on it to open the capture details view.
  3. On the right side of the capture details page, below the capture playback panels, find the entry that reads Caption then select Add.
    capture details page with Captions information shown with Add link as described
    If the capture already has captions, but you want them reprocessed, this entry shows Reprocess instead of Add.
  4. In the Add captions dialog box, select Send to process.
    add captions options for steps as described
  5. Click OK on the confirmation dialog box that appears.

New (or updated) captions are applied to the capture in the timeframe you have configured in the Closed captioning settings, and negotiated with your captions provider.

Alternately, you can upload manually-generated captioning files and apply those to any captures/video media. See Uploading Closed Captions to Captures for more information. Only .VTT and .SRT file types are currently accepted for captioning upload.